At Bobby Boy’s, we want you to be happy with your order. If something goes wrong, we’ll do our best to put it right.

Returns & Refunds

• We offer a 7-day return policy for damaged, faulty, or incorrect items.

• Because our products are perishable and personalised, we cannot accept change-of-mind returns.

• If your order arrives damaged or is not what you ordered, please email us at brooke@bobbyboys.co.nz within 14 days, with your order details and (if possible) photo proof.

• Please be aware that the return is at your own expense.

Shipping

• All orders are shipped using overnight or standard courier.

• Once dispatched, you’ll receive a tracking number.

• If delivery fails, the courier company will contact you directly to arrange redelivery.

Refund Process

• Once we’ve reviewed your claim, we’ll let you know if your refund is approved.

• Approved refunds will be returned to your original payment method within 14 business days.

• Please note: processing times may vary depending on your bank or credit card provider.

• If more than 15 business days have passed since your refund approval and you haven’t received it, please contact us at brooke@bobbyboys.co.nz.